Frequently asked questions to help you buy a voucher, a gift box or an item - ROYAL PALACE HOTEL & SPA
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also receive a gift envelope version at your home, for an in-person delivery at ROYAL PALACE HOTEL & SPA.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website, or customize them to your liking. The boxes are available in digital version or in a gift pouch for home delivery, at our establishment ROYAL PALACE HOTEL & SPA.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to hide the gift certificate amount when sending it directly to the recipient. To do this, select the 'Hide the amount' option when placing your order at ROYAL PALACE HOTEL & SPA.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
When making your purchase, you can choose to send your gift box by email, by mail, or to pick it up directly at the location. The gift box is immediately available in digital format, and a gift box version can be sent to your home. Take advantage of this flexibility to offer an exceptional moment at the ROYAL PALACE HOTEL & SPA.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with a digital version sent immediately and a gift pouch delivered to your home. Take advantage of this opportunity to offer exceptional moments at the Royal Palace Hotel & Spa.
How do I create a group fund and invite people?
To create a kitty and invite people to contribute, select the dedicated option when purchasing your gift box. You can then invite participants by email or link sharing, to offer an exceptional moment for the benefit of the Royal Palace Hotel & Spa.
How can I choose the amount for a gift card?
You can freely choose the amount of your gift voucher when purchasing, by selecting the 'Custom amount gift voucher' option in our official ROYAL PALACE HOTEL & SPA store.
How can I log in to my account?
To access your account on our official store, go to the login page and enter your credentials. If you have forgotten your password, use the reset option provided by ROYAL PALACE HOTEL & SPA.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our official ROYAL PALACE HOTEL & SPA store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for exceptional moments at the Royal Palace Hotel & Spa.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, directly on our ROYAL PALACE HOTEL & SPA website.
How do I purchase or give a gift box?
To offer a gift box from ROYAL PALACE HOTEL & SPA, select the gift box of your choice, add it to your cart, and personalize it with a message before finalizing your order. You can choose from different types of gift boxes, such as Hotel & Music-Hall stays, gourmet getaways, or free-amount gift certificates.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, the Royal Palace Hotel & Spa gift voucher allows the recipient to choose from our various services, whether it's a stay, a gourmet getaway, or an experience at the Music-Hall, according to their preferences and availability. This flexibility makes our gift voucher an ideal gift to offer exceptional moments to those you love, within our establishment ROYAL PALACE HOTEL & SPA.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the conditions specified at the time of purchase of your gift box at ROYAL PALACE HOTEL & SPA.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at our establishment, ROYAL PALACE HOTEL & SPA.
Is the gift box customer service reachable by phone?
The customer service of ROYAL PALACE HOTEL & SPA is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at ROYAL PALACE HOTEL & SPA.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page of the ROYAL PALACE HOTEL & SPA.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form for any assistance needed in using your box within our establishment, ROYAL PALACE HOTEL & SPA.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ will guide you on how to use your gift box at the Royal Palace Hotel & Spa. You will find information on booking your dates, the validity of your gift box, and the included services, to fully enjoy your experience at our establishment.
Is spa access included in my gift box?
Access to the spa is not included in your gift box. To enjoy this service, you can book it as an extra during your stay at the Royal Palace Hotel & Spa.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Royal Palace Hotel & Spa gift box enjoys the same services as other guests, according to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find information about the stays, meals, and shows offered by the Royal Palace Hotel & Spa.
Is parking included in my gift box?
Parking is not included in the ROYAL PALACE HOTEL & SPA gift boxes.
Is breakfast included in my gift box?
Breakfast is not included in the gift boxes offered by the ROYAL PALACE HOTEL & SPA. To fully enjoy your stay, you can add this option during your booking.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at the Royal Palace Hotel & Spa will enjoy special attention, with stays and experiences designed to offer exceptional moments, blending well-being, gastronomy, and exceptional shows, in an elegant and warm setting. Specific terms are detailed at the time of booking, at our Royal Palace Hotel & Spa establishment.
Is a welcome drink included in my gift box?
Your gift box at Royal Palace Hotel & Spa includes a welcome drink to welcome you to our establishment.
Should we bring towels to the Spa?
The towels are provided by the spa at the Royal Palace Hotel & Spa. Therefore, you do not need to bring any during your visit.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them to your liking. Each box is an invitation to share exceptional moments, between well-being, artistic emotions, and gourmet pleasures, in an elegant and warm setting, within our establishment ROYAL PALACE HOTEL & SPA.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The gift boxes are available in different options, such as Hotel & Music-Hall stays, gourmet getaways, or gift vouchers, and can be customized to your liking at ROYAL PALACE HOTEL & SPA.
Do you offer preferential rates for bulk purchases?
Volume discounts apply for large quantity purchases, with a customized quote based on the ordered volume at ROYAL PALACE HOTEL & SPA.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer tailored solutions for corporate committees, with preferential rates and customization options, for exceptional moments at the Royal Palace Hotel & Spa.
How do I correct an incorrect email address for a gift box?
Updating the email address associated with your gift box is possible with the order number and the new details. The conditions of the ROYAL PALACE HOTEL & SPA establishment may apply.
How can I leave a review for my gift box?
You can share your feedback about your experience online via your customer account. Your reviews are valuable to our establishment, ROYAL PALACE HOTEL & SPA.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions on our website or the specific information for each box. The ROYAL PALACE HOTEL & SPA establishment is at your disposal for any further clarification.
Is there a dress code for the gift box?
For the dinner and show included in your gift box, elegant attire is recommended at the Royal Palace Hotel & Spa.
From what age can I get a treatment?
The minimum age to receive a treatment at the ROYAL PALACE HOTEL & SPA is generally 16 years old. For more details, you can consult the specific conditions of the ROYAL PALACE HOTEL & SPA establishment.
Is it absolutely necessary to make a reservation?
Yes, a reservation is required to enjoy your gift box at the Royal Palace Hotel & Spa. Recipients can book their dates directly with the establishment.
How can one access the hotel from the airport?
To access the Royal Palace Hotel & Spa from the airport, you can choose to take a taxi or rent a car. The establishment is located in Kirrwiller, Alsace, and is easily accessible via major regional roads. Royal Palace Hotel & Spa.
Is the establishment accessible to people with reduced mobility?
The ROYAL PALACE HOTEL & SPA, located in the heart of Alsace, is accessible to people with reduced mobility. The establishment offers adapted facilities to ensure a comfortable stay for all visitors.
Are pets allowed in the establishment?
Pets are allowed in our establishment, the ROYAL PALACE HOTEL & SPA, under certain conditions to be checked upon reservation.
Where can I find the menus?
The menus of the restaurants at the ROYAL PALACE HOTEL & SPA are available directly on the establishment's website. You can view them to discover the delicious options included in the ROYAL PALACE HOTEL & SPA gift boxes.
What are the hours of operation?
The hours of the ROYAL PALACE HOTEL & SPA vary depending on the services and the days. For an optimal experience, we recommend that you check the specific hours of the restaurants, spa, and shows directly on our website or during your reservation, at our establishment ROYAL PALACE HOTEL & SPA.
Is there parking available near the establishment?
The ROYAL PALACE HOTEL & SPA has a private parking lot for its clients, located in the immediate vicinity of the ROYAL PALACE HOTEL & SPA establishment.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from ROYAL PALACE HOTEL & SPA can be sent by email immediately after purchase or as a gift pouch to your home. You can choose the delivery method that suits you best during your order.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose between immediate digital delivery or a gift pouch version sent to your home, for an even more personalized gift at ROYAL PALACE HOTEL & SPA.
In addition to gift boxes, is it possible to order or have items delivered?
Our boutique offers only gift boxes for stays, getaways, or gourmet experiences at our establishment, ROYAL PALACE HOTEL & SPA.
Is the gift box available in physical format?
The Royal Palace Hotel & Spa gift box is available in physical format, with a digital version sent immediately and a gift pouch delivered to your home.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in an elegant and carefully crafted pouch, for a pleasant and refined unboxing experience at ROYAL PALACE HOTEL & SPA.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email. The recipient can then quickly enjoy their experience at the Royal Palace Hotel & Spa.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient during your order. The delivery is immediate in digital format, and a gift box version can be delivered to your home, according to your preferences. Take advantage of this option to offer an exceptional moment at the ROYAL PALACE HOTEL & SPA.
Do you deliver gift boxes internationally?
The ROYAL PALACE HOTEL & SPA offers international delivery of its gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate dispatch in digital format and a gift pouch version for home delivery. You can offer a unique experience combining art de vivre, gastronomy, and exceptional shows at our establishment, ROYAL PALACE HOTEL & SPA.
What are the delivery times for gift boxes by mail?
The gift boxes from ROYAL PALACE HOTEL & SPA are delivered digitally immediately after purchase, and a gift pouch version is sent to your home. The delivery times for the pouch depend on the postal services.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times are immediate for the digital version and within a few days for the home gift pouch, at our establishment ROYAL PALACE HOTEL & SPA.
Is express delivery available?
The delivery of your gift box is immediate in digital format. You can also receive a gift pouch version at your home with the ROYAL PALACE HOTEL & SPA box.
How can I track my order?
You can track your order by logging into your account on our website. The gift boxes from the ROYAL PALACE HOTEL & SPA are sent immediately in digital format, and a gift pouch version can be shipped to your home. Each box allows you to book dates at the ROYAL PALACE HOTEL & SPA establishment.
Can I receive my gift box by email or mail?
You can receive your ROYAL PALACE HOTEL & SPA gift box by email or by mail, depending on your preference. When placing your order, you can choose the delivery option that suits you best.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate for the digital version and within 48 hours for the gift pouch version to your home. Your loved one can then book their dates at the ROYAL PALACE HOTEL & SPA.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at the ROYAL PALACE HOTEL & SPA, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box is possible according to the validity conditions indicated at the time of purchase, at our establishment ROYAL PALACE HOTEL & SPA.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. Each box is an invitation to share exceptional moments, between well-being, artistic emotions, and gourmet pleasures, in an elegant and warm setting at the ROYAL PALACE HOTEL & SPA.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase, at our establishment ROYAL PALACE HOTEL & SPA.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment ROYAL PALACE HOTEL & SPA.
Is there a cancellation period for gift box reservations?
The cancellation deadline for your reservation made with a gift box is specified during your booking at the Royal Palace Hotel & Spa.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on availability and the conditions of your gift box at the Royal Palace Hotel & Spa.
Can I convert my gift box into a gift card?
The Royal Palace Hotel & Spa gift boxes cannot be converted into gift checks. They allow you to book a unique experience within our establishment, such as an evening at the Music-Hall or a gourmet dinner.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
ROYAL PALACE HOTEL & SPA offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings. You can discover our online offers to find the one that suits the event you wish to celebrate at our ROYAL PALACE HOTEL & SPA establishment.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
ROYAL PALACE HOTEL & SPA offers gift boxes suitable for various occasions, such as birthdays or gatherings with friends. You can give Hotel & Music-Hall stays, gourmet getaways, or gift vouchers to let the recipient choose their pleasure.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries, as we collaborate directly with our establishment ROYAL PALACE HOTEL & SPA to provide you with authentic and commission-free experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the ROYAL PALACE HOTEL & SPA gift boxes correspond to those offered by the establishment, such as stays with shows, gourmet getaways, or all-comfort nights. Each box is an invitation to share exceptional moments, between well-being, artistic emotions, and gourmet pleasures, in an elegant and warm setting.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and reservation conditions at the Royal Palace Hotel & Spa.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at the Royal Palace Hotel & Spa.
Is online payment secure?
Your online payment for your gift box is secure to ensure the protection of your banking data. You thus benefit from a transaction with complete confidence when making your purchase at ROYAL PALACE HOTEL & SPA.
Is payment via group or shared payment possible?
Payment via group or shared payment is not offered for the gift boxes of ROYAL PALACE HOTEL & SPA. You can pay for your order by credit card, bank transfer, or PayPal according to the options available at the time of your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at the ROYAL PALACE HOTEL & SPA, combining luxury stays, shows, and gastronomy. Each box allows you to enjoy an overnight stay, a meal, or a show at our establishment ROYAL PALACE HOTEL & SPA.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the purchase of gift boxes at the Royal Palace Hotel & Spa.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This way, you benefit from an advantageous rate and immediate digital delivery, with the option to receive a gift pouch version at your home or at our establishment, ROYAL PALACE HOTEL & SPA.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at the Royal Palace Hotel & Spa.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our official store are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction at ROYAL PALACE HOTEL & SPA.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the ROYAL PALACE HOTEL & SPA website. Specific conditions are detailed at the time of your gift box purchase.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
ROYAL PALACE HOTEL & SPA accepts credit card payments, PayPal, Apple Pay, and Google Pay for your gift boxes.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at ROYAL PALACE HOTEL & SPA. You can also view it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Payment by Visa, Mastercard, or American Express credit card is possible for the purchase of your gift box at the Royal Palace Hotel & Spa.
Can a promotional code be used?
You can apply a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of the ROYAL PALACE HOTEL & SPA.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You thus benefit from a secure payment directly to the ROYAL PALACE HOTEL & SPA establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the ROYAL PALACE HOTEL & SPA establishment.
Is it possible to add a personalized message to the gift box?
You can customize your gift box by adding a message during your order, which will then be included with the gift box at ROYAL PALACE HOTEL & SPA.
Can we add options to your gift box offers?
The available options to customize your gift boxes vary depending on the chosen offers. You will find the specific details for each box on our website, for a tailored experience at ROYAL PALACE HOTEL & SPA.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail during your online order. A gift pouch will be sent to your home, for an extra touch of elegance. Enjoy this option available at ROYAL PALACE HOTEL & SPA.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. Each box is an invitation to share exceptional moments in an elegant and warm setting at the Royal Palace Hotel & Spa.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, ROYAL PALACE HOTEL & SPA.
If a paper gift box is lost, can you issue a new one?
In case of loss of your ROYAL PALACE HOTEL & SPA gift box, we can send you a duplicate subject to availability. Sending a duplicate is possible for your ROYAL PALACE HOTEL & SPA gift box.
Can partially used gift boxes be refunded?
Partially used gift boxes from ROYAL PALACE HOTEL & SPA cannot be refunded. The terms of use are specified at the time of purchase for an exceptional experience at our establishment ROYAL PALACE HOTEL & SPA.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the purchase conditions. Each gift box offered from our official ROYAL PALACE HOTEL & SPA store is customizable and allows you to choose the ideal experience for your loved ones.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes of ROYAL PALACE HOTEL & SPA, as they concern service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the conditions specified at the time of purchase, at our establishment ROYAL PALACE HOTEL & SPA.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, we invite you to send us a photo of the box as soon as possible. We will process your request promptly according to the conditions of the ROYAL PALACE HOTEL & SPA establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a purchased gift box depends on the general terms and conditions that you will find on the gift box description page at ROYAL PALACE HOTEL & SPA.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. The beneficiary can book their dates at the ROYAL PALACE HOTEL & SPA to fully enjoy their experience.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of the Royal Palace Hotel & Spa.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on the box or on our website. You can book your dates directly with our establishment ROYAL PALACE HOTEL & SPA.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified at the time of purchase and depend on the specific conditions at the time of booking. At ROYAL PALACE HOTEL & SPA, we commit to processing your refund requests as quickly as possible.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from ROYAL PALACE HOTEL & SPA are neither exchangeable nor refundable. Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment ROYAL PALACE HOTEL & SPA.
Are there any dates excluded for gift boxes?
The gift boxes from ROYAL PALACE HOTEL & SPA are valid on specific dates depending on the chosen offer. For example, some boxes are valid on Friday or Saturday evenings, while others are valid on Wednesday or Thursday afternoons. Check the conditions of your box to know the available dates.
Is booking with a gift box subject to availability?
The reservation with a gift box at Royal Palace Hotel & Spa is subject to the availability of the establishment. To fully enjoy your experience, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can fully enjoy your ROYAL PALACE HOTEL & SPA gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at ROYAL PALACE HOTEL & SPA.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on availability. The Écrin Coup de Cœur and Écrin Séduction gift boxes include a dinner and a show valid on Friday or Saturday evening at the Royal Palace Hotel & Spa.
Can I use my gift box on holidays?
The use of your gift box at the Royal Palace Hotel & Spa may vary depending on the establishment's availability. For holidays, it is recommended to check the specific conditions of your gift box and book in advance to ensure an unforgettable experience.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You will be able to book your dates directly with the Royal Palace Hotel & Spa.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the Royal Palace Hotel & Spa establishment, subject to availability and the conditions specified at the time of purchase.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible according to the availability and booking conditions of the Royal Palace Hotel & Spa.
Can I make a reservation by email with my gift box?
The reservation with a gift box can be made by email to the Royal Palace Hotel & Spa. The establishment will provide you with the specific terms to enjoy your stay or experience.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is possible to modify your gift box to a box of equal or lesser value, subject to the conditions of the ROYAL PALACE HOTEL & SPA establishment.
Does my gift box cover the entire service?
Your gift box covers the mentioned service, such as one night in a Deluxe room, a dinner at the 'Le Versailles' restaurant, or tickets to the show. Additional services or options, such as spa services or gastronomic extras, are at your own expense. Your gift box is valid at our establishment, ROYAL PALACE HOTEL & SPA.
Is my gift box personalized?
Your gift box is nominative under the name of the beneficiary indicated at the time of purchase. It is valid for stays, getaways, or gourmet experiences at our establishment, ROYAL PALACE HOTEL & SPA.
Can my gift box be used all at once?
Your gift box can be used in a single visit to enjoy a complete experience at the Royal Palace Hotel & Spa. Please check the specific conditions of your gift box to confirm the terms of use.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only within our ROYAL PALACE HOTEL & SPA establishment.
Is my gift box valid in only one establishment?
Your gift box is valid only within our ROYAL PALACE HOTEL & SPA establishment.
Is an upgrade possible with an additional fee using my gift box?
Room upgrades are possible depending on availability and the establishment's conditions. Upgrade options may vary depending on the period and the type of gift box you have received. At ROYAL PALACE HOTEL & SPA, we strive to make your stay as pleasant as possible.
Can someone else use my gift box?
The gift box is nominative and can only be used by the designated beneficiary. Each box is an invitation to share exceptional moments, between well-being, artistic emotions, and gourmet pleasures, in an elegant and warm setting, within our establishment ROYAL PALACE HOTEL & SPA.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the establishment's conditions. These terms are specified on your gift box. ROYAL PALACE HOTEL & SPA.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the Royal Palace Hotel & Spa, you may be asked to present an ID. This is a common procedure for hotels and ensures the safety and tranquility of all guests.
Do you accept pets?
The acceptance of pets at the Royal Palace Hotel & Spa depends on the reservation conditions. These conditions are specified at the time of booking at our establishment, ROYAL PALACE HOTEL & SPA.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The reservation conditions are specific to each gift box at our establishment, ROYAL PALACE HOTEL & SPA.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, directly on our ROYAL PALACE HOTEL & SPA website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, subject to availability and reservation conditions at the time of your booking at our establishment, ROYAL PALACE HOTEL & SPA.
What are the check-in and check-out times?
The check-in and check-out times at the ROYAL PALACE HOTEL & SPA are typically from 3 PM for check-in and until 11 AM for check-out. These times may vary depending on the type of stay chosen, we invite you to verify them when making your reservation at our establishment ROYAL PALACE HOTEL & SPA.
What services are included in a gift certificate?
The services included in a Royal Palace Hotel & Spa gift voucher vary depending on the chosen box set. They can include stays, meals at the restaurant, tickets for the show, or even hotel nights, depending on the selected options. To fully enjoy your experience, consult the specific details of your gift box.
What is the difference between a gift box and a free amount voucher?
A gift box offers you a choice among predefined experiences such as an overnight stay or a meal, while a voucher with a free amount allows you to pay for a service up to the chosen amount. Take advantage of these options to enjoy exceptional moments at ROYAL PALACE HOTEL & SPA.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. You can consult them directly to find out the details before making your purchase at ROYAL PALACE HOTEL & SPA.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and enjoy their experience at the Royal Palace Hotel & Spa.
Can the gift box be transferred to a third party?
The ROYAL PALACE HOTEL & SPA gift box can be given to a third party. Simply indicate this during the order to transfer it.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment ROYAL PALACE HOTEL & SPA.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the ROYAL PALACE HOTEL & SPA establishment.
What is the validity period of a gift box?
The gift boxes from ROYAL PALACE HOTEL & SPA are valid for a period of one year from the date of purchase, thus offering flexibility to plan a stay or getaway according to availability.
Are children allowed?
The Royal Palace Hotel & Spa welcomes children for family stays, but it is recommended to check the specific conditions of the establishment upon booking at the Royal Palace Hotel & Spa.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required according to the conditions of the ROYAL PALACE HOTEL & SPA establishment.
Is the spa access private?
Access to the spa is included in the stays offered by the ROYAL PALACE HOTEL & SPA, but it is recommended to check the specific details of your gift box to know the exact conditions.
What types of gift boxes do you offer?
We offer gift boxes for Hotel & Music-Hall stays, gourmet getaways, romantic nights, or even free-amount gift vouchers. These boxes include various services such as dinners at the 'Le Versailles' restaurant and tickets for shows, all within our ROYAL PALACE HOTEL & SPA establishment.